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Aurora Heat Pumps Terms of Service

Review Aurora Heat Pumps terms.

Had an issue with my furnace, not running correctly and I thought it was short cycling so I called Bear Creek after having another HVAC contractor looked at it. Charge me $150 and didn't really fix the problem. The owner Kevin showed up and was able to identify the issue had a short-term fix until we could get it fixed. Kevin was very knowledgeable and a nice guy and didn't even me for the short term solution. I would strongly recommend him!
Where can I start? Kevin is extremely responsive and knowledgeable. Prices are also reasonable for the quality of work performed. I had an emergency leak in my basement today (had a flight to catch in a couple of hours) and denver water was taking too long to shut the water off in the house. Kevin took time out of his day off to stop by my house and temporarily fix the leak so I could make my flight later that day! The professionalism is unmatched! I will be using Kevin and his team on all sorts of projects going forward. Can’t recommend highly enough!
Kevin and his team came into my old moutain home and helped me install a new tankless water heater and a new furnace. They ran into all sorts of unknowns at the house, my well line started leaking into basement and it was just the tip of the iceberg. Kevin stayed numerous days helping me fight problems that were not even part of his installation. He is one who you can say will have your back through thick n thin! He sticks to what he says, where most people would try to stick it to you for unseen work.. His instalation was very thorough and he made sure I was happy before he left. l sure appreciate you helping me fight the fight with courage and leadership. Thank you Kevin and Team A+++

Terms of Service

Overview

These Terms of Service govern your use of this website and our service arrangement process. By submitting an enquiry, you agree to these terms.

Our Service Model

We are not a heat pump installation company. Work is completed by independent local heat pump installations in and around Aurora (Denver, CO). We review your request and arrange for a suitable heat pump installation to contact you with a quote and availability.

We do not employ technicians, perform installations, or guarantee specific outcomes. We facilitate introductions between customers and independent service providers.

Your Responsibilities

You agree to provide accurate information in your enquiry. You are responsible for evaluating quotes, verifying credentials, and entering into agreements directly with the technician who contacts you.

You understand that pricing, scheduling, and service terms are determined by the independent technician, not by us.

Disclaimers

We make no guarantees about technician availability, response times, pricing, or work quality. We are not liable for disputes, damages, or issues arising from work performed by independent technicians.

All information on this website is provided for general guidance only. We do not provide professional advice or recommendations regarding specific heat pump systems or installations.

Referral Arrangements

We may receive referral fees from technicians who complete work arranged through our service. This does not affect the price you pay or the quality of service provided.

Limitation of Liability

Our liability is limited to the maximum extent permitted by law. We are not responsible for indirect, incidental, or consequential damages arising from use of this website or services arranged through it.

Governing Law

These terms are governed by the laws of Colorado. Any disputes will be resolved in the courts of Colorado.

Changes to Terms

We may update these terms at any time. Continued use of the website after changes constitutes acceptance of the updated terms.

Contact

For questions about these terms, contact us through the details provided on this website.

About Aurora Heat Pumps

Who We Are

About Aurora Heat Pumps

When heating costs are too high or systems keep breaking down, we help Aurora homeowners and builders arrange heat pump installations that reduce energy use and improve comfort. We gather project details, then route the enquiry to a local heat pump technician who performs a site assessment, load calculation, installation, and final testing.

Our Full Story

Our Mission & Values

We exist to make heat pump installation straightforward for Aurora homeowners and businesses by arranging experienced local technicians who size, install, and service systems properly.

  1. Transparency

    Clear quotes before work starts with no hidden fees

  2. Accuracy

    Load calculation and sizing assessment for every installation

  3. Accountability

    Follow-up after installation to confirm system performance

  4. Locality

    Aurora technicians who respond quickly to service requests

Reviews

What Our Clients Say

Had an issue with my furnace, not running correctly and I thought it was short cycling so I called Bear Creek after having another HVAC contractor looked at it. Charge me $150 and didn't really fix the problem. The owner Kevin showed up and was able to identify the issue had a short-term fix until we could get it fixed. Kevin was very knowledgeable and a nice guy and didn't even me for the short term solution. I would strongly recommend him!
Where can I start? Kevin is extremely responsive and knowledgeable. Prices are also reasonable for the quality of work performed. I had an emergency leak in my basement today (had a flight to catch in a couple of hours) and denver water was taking too long to shut the water off in the house. Kevin took time out of his day off to stop by my house and temporarily fix the leak so I could make my flight later that day! The professionalism is unmatched! I will be using Kevin and his team on all sorts of projects going forward. Can’t recommend highly enough!
Kevin and his team came into my old moutain home and helped me install a new tankless water heater and a new furnace. They ran into all sorts of unknowns at the house, my well line started leaking into basement and it was just the tip of the iceberg. Kevin stayed numerous days helping me fight problems that were not even part of his installation. He is one who you can say will have your back through thick n thin! He sticks to what he says, where most people would try to stick it to you for unseen work.. His instalation was very thorough and he made sure I was happy before he left. l sure appreciate you helping me fight the fight with courage and leadership. Thank you Kevin and Team A+++
We have known Kevin Camblin for a decade. First of all, he is fully licensed and insured. I not only hired him to install furnace in my rental, last year we hired him to install new AC in our new home. The home builder had the copper lines preinstalled (refrigerant). When Kevin finished the AC install, he found and repaired the copper line the BUILDER accidentally punctured with a nail. (this leak was in basement ceiling). Outstanding workmanship on Kevin’s part and we went with an upgrade on our new AC - reason was it is more efficient and super quiet. Give this company a call. High integrity and competitive price. AVOID THE BIG CHAINS because the others have high overhead!
I have had terrible luck with furnaces in my homes. Not only has Bear Creek Heating & Air replace one furnace but two. My first home and then my second when I moved into a townhouse. In true emergency it was the dead of winter and woke up to a home that was less than 50 degrees. Their team worked efficiently to see was available and do it for a fair and reasonable cost. I would highly recommend this company! I've had my furnace now for a couple years and zero problems!

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