Privacy Policy
Overview
This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and request heat pump installation services.
Information We Collect
When you submit an enquiry, we collect contact information including your name, phone number, email address, and property address. We also collect details about your heat pump installation needs.
We automatically collect technical information through website analytics, including IP address, browser type, device information, and pages visited.
How We Use Your Information
We use your contact information to arrange for a local Aurora heat pump technician to contact you with a quote and availability. We share your enquiry details with independent service providers who may be able to help.
We use analytics data to improve website performance and understand how visitors use our site.
Information Sharing
We share your enquiry information with independent heat pump installations in Aurora who may contact you directly. These are separate businesses not under our control.
We use third-party analytics services to track website usage. We do not sell your personal information to third parties for marketing purposes.
Data Storage
We retain your information for as long as necessary to facilitate service arrangements and comply with legal obligations. Contact information is stored securely and access is limited to authorized personnel.
Your Rights
You have the right to request access to your personal information, request corrections, or request deletion. To exercise these rights, contact us through the details provided on this website.
You can opt out of analytics tracking using browser settings or privacy tools.
Cookies
We use cookies to improve website functionality and track usage. See our Cookie Policy for details about the cookies we use and how to control them.
Security
We implement reasonable security measures to protect your information from unauthorized access, disclosure, or loss. However, no internet transmission is completely secure.
Changes to This Policy
We may update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.
Contact
For questions about this Privacy Policy or to exercise your data rights, contact us through the details provided on this website.